Machu Picchu Quest wants you to enjoy your holiday of a lifetime with complete
Please read the following conditions carefully as it is your contract with Machu Picchu Quest.
If you have any questions regarding your holiday, the booking procedure or conditions of sale then Machu Pichu Quest will be happy to answer them for you.
The contract is between Machu Picchu Quest and the client, being any person traveling or intending to travel on a tour operated by us. You, the client are subject to have read and understood our travel policy outlined below.
2. Booking Conditions.
To guarantee a reservation, Machu Picchu Quest requires a fully completed booking form (either the one on our website or the one sent by us with your quote) together with the necessary deposit of money.
A booking is accepted and becomes definite only from the date when Machu Picchu Quest sends out a confirmation (once we have received your deposit) at which point a contract exists and the deposit becomes non-refundable and non-transferable. Machu Picchu Quest reserves the right to decline any booking at their discretion.
Clients are deemed to have read and understood the conditions of sale and to have indicated this by choosing the appropriate response on the booking form.
Machu Picchu Quest reserves the right to increase the tour cost to take into account the following items: government actions, currency fluctuations, transportation costs (including the cost of fuel), airport charges and increase in scheduled air fares.
4. The final payment
The trek balance must be paid in the Machu Picchu Quest office prior to 8pm, at least 1 day prior to tour departure.
The balance of all monies due including any surcharges applicable must be paid to Machu Picchu Quest.
5. Cancellations Policy
I. The trek deposit must be paid prior to the date shown on the trek confirmation email. Clients must email Machu Picchu Quest to confirm that they have paid the deposit. Failure to pay the deposit and/or inform us of the deposit payment details before this date will result in automatic trek cancellation.
II. The trek balance must be paid in the Machu Picchu Quest office prior to 8pm, at least 1 days prior to trek departure. Failure to pay the trek balance prior to this time will result in trek cancellation.
III. Trek cancellations made between payment of trek deposit and 8pm, 1 days prior to trek departure date: Return of all payments made, less the trek deposit , less any costs associated with receiving and returning the payment.
IV. Trek cancellations made after 8pm, 1 days prior to trek departure: No cash refund. please note that the client will be responsible for any change: trek departure, entrance fee, train tickets bus tickets or any costs associated with such changes. in all instances of trek cancellation by the client, Machu Picchu Quest will provide written confirmation of the cancellation and details of any payments lost so as to be used in the event of any insurance claim made by the client.
Machu Picchu Quest reserves the right to cancel your booking and cancellation charges will apply.
Should the client have a complaint about any of the tour arrangements, it is a condition of the contract that you tell our local representative at the time. Failure to complain at that moment in time will deny us the opportunity to investigate and rectify the problem and thus render Machu Picchu Quest unable to accept any form of responsibility.
If the client has a dispute with Machu Picchu Quest which Machu Picchu Quest is unable to resolve then please write to us within 28 days of your return and we will investigate further.
As you may realize we are very happy to announce (publish) our trek prices and departures, but we are very clear too that some of the third party cost such, entrance fee to Machu Picchu, train tickets return, etc, may increase later, even a month before your trek departure as is been happening the last 05 years. If any of the third party costs listed (What is included) change to increase the cost of the trek we will immediately update the trek price listed on our website and will inform by email to every client, Clients will be liable for paying any increased cost of the Inca Trail trek upon arrival in Cusco
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